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The new chapter of austin plumbing, heating & air: welcoming polar express heating & air, and luke n. reuter

For over 80 years, residents throughout Washington County, Waukesha County, Hartland, and Germantown have put their trust in our team at Austin Plumbing Heating & Air. Since then, we have always been committed to providing the best repairs, installations, and more. We’ve earned a reputation for treating our clients like family, and have been family-owned since day one. This year, we are beginning a new chapter in our journey. We’re thrilled to merge with two amazing local companies — Polar Express Heating and Air and Luke N. Reuter. 

What does this mean for our customers? In short, just a name change! Oftentimes when companies merge, changes to leadership, best practices, pricing, and service offerings can dramatically alter your experience as a customer. Understanding this, our goal is to continue enhancing our already robust services. You can continue to expect the same outstanding heating, cooling, plumbing, and repair services provided by individuals you’ve already gotten to know.

Bringing Polar Express Heating and Air and Luke N. Reuter under the Austin umbrella will cause no obvious customer-facing changes. We’ll still be known as your Furnace and AC Gurus in Hartland! You can still call us at the same phone number and find us at the same address. As we continue to expand our customer base, our goal is to be recognized as the leader in HVAC and plumbing services in Waukesha and Washington counties. Being able to service more customers in a timely manner is a major win for us and for our community.

Now entering the 3rd generation of family ownership, we recognize the massive responsibility of servicing the customers of both companies we’ve acquired. Each established their own legacies, which is incredibly important to uphold. Moving forward, we will remain committed to delivering outstanding services — to long-time and new customers — throughout Washington County, Waukesha County, Hartland, and Germantown.

Looking to book services for your HVAC, sump pump, water heater, or drains? Connect with our team of experts by calling us now at 262-367- 3808.

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Eric Smith

Eric Smith is a 3rd generation State of Wisconsin Master Plumber, Water Well Pump Installer, Plumbing Contractor, Water Well Contractor, HVAC Contractor and Water Treatment Expert and the owner of Austin Plumbing, Heating & Air.

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